Return Policy

HOW TO REQUEST A RETURN ONLINE

1. Send a direct email (envyexclusives@gmail.com) containing the order number, summary of the return request, and a photo of the item(s) being returned for verification purposes.

2. You will receive a confirmation email with a summary of your return request, shipping instructions and a shipping label you may print and $12.95 will be deducted when your item is processed. Once you receive your confirmation email, please follow the instructions provided in the email to complete your return.

ITEMS NOT ELIGIBLE FOR RETURN

Items received after 21 days of in-store purchase or shipment date. The following items are not eligible for return: swimwear, luggage, beauty, items sold at 40% or more off the original list price and all final sale items.

RETURNS ON ART, FURNITURE & OVERSIZED ITEMS

To return any art, furniture or oversized items including rugs and lamps, please contact envyexclusives@gmail.com within 14 days of delivery. The client is responsible for the costs associated with the return, however Envy Exclusive can facilitate and bill the return through our moving partners at the client’s request.

RETURNS PROCESS TIMING

Once your return has been received a confirmation email will be sent. You can track the status of your return by referring to your customer account. After your return is accepted by Envy Exclusive, please allow up to five (5) business days to complete the authorization process. Once your return is processed, refer to the chart below for refund timing.

PAYMENT METHOD REFUND METHOD REFUND TIME ESTIMATE

Credit Card Credit Card Up to five business days

*Please note credit card processing times may vary

Envy Exclusive Gift Card Site Credit** Same day return is processed

Site Credit Site Credit Same day return is processed

**Subject to original expiration date. Please See Returns With Promotional Site Credit for additional details.

Please note, if your original order was placed using a currency converter, your refund will be issued in your local currency and will be calculated with the same rate used when you placed your order.

RETURNS WITH PROMOTIONAL SITE CREDIT

If part of your original purchase was made with promotional site credit, that portion will be refunded with site credit and subject to the original terms and conditions. Promotional site credit refunds with an expiration date will only be valid until the original expiration date. If the original expiration date has already passed at the time of return, your site credit refund will be valid for three days after you are refunded.

NOTICE OF EXCESSIVE RETURNS

Envy Exclusive operates on a three strike policy for clients who exhibit high-risk return behavior. High-risk behavior is identified as:

Returning 30 or more items

Returning purchases greater than $10K

Overall return rate of 85%

Strikes are not assessed in instances of TRR fault (example, an item was damaged or incorrectly listed).

If a strike is assessed, the client will be notified via email. The strike will automatically fall off the account after 12 months.

Clients who reach three strikes will be prohibited from making any returns, regardless of the reason, until the strikes fall off the account.

If your account has been flagged due to excessive returns, we ask you to contact us prior to making any purchase so we can answer any questions or concerns related to the item.

FAQ

What is your return policy?

To return eligible items, you must email a request within 30 days of in-store purchase or original shipment date, and return the item(s) within 21 days of in-store purchase or original shipment date. Swimwear, beauty, and items sold at 40% or more are FINAL SALE and no returns will be accepted. Additionally all returns made in store will be subject to a $6.95 restocking fee.

What items are not eligible for return?

Items received after 21 days of in-store purchase or original shipment date, or with the security tag missing or removed, are not eligible for return. The following items are not eligible for return: Swimwear, beauty, and items sold at 40% or more off the original list price and all final sale items.